Contact Us
Ruby Cosmetics, a product of Unidem Sales Inc. is exclusively sold in Canada.
| Shipping Address: All mail and customer inquiries, please use this address. | Physical Address: We do not offer retail sales. |
| Unidem Sales Inc. 8-1288 Ritson Rd N, Box 240, Oshawa, ON L1G 8B2 | T: 1.866.228.6173 email: [email protected] |
Shipping & Delivery
Shipping from www.rubycosmetics.ca, phone orders or home party orders usually take around five to seven business days, depending on where you are in Canada. Orders going to Newfoundland may take longer. We ship all orders from Oshawa, Ontario. Orders are normally shipped the day after they are placed excluding weekends and holidays e.g. an order placed on a Thursday should be mailed Friday but an order placed on Friday will not be mailed until Monday. Also keep in mind that we ship via Canada Post, which does not deliver packages on Saturday or Sunday, so please plan accordingly if you need to receive your package in a certain time frame.
Privacy & Security
To see our Full Privacy Policy please go here: Privacy / Security PolicyReturns & Replacements
Ruby Cosmetics may be returned for a full refund within the first 30 days from the date of purchase. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. Any amounts refunded will not include the cost of shipping. For more information please contact us at: [email protected] or 1.866.228.6173.
Shipping, Customs & Refusal Policy
US Orders & Customs Fees
All US orders may be subject to import duties, taxes, and fees levied by U.S. Customs. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. We have no control over these charges, nor can we predict what they may be.
Refused Shipments
If you refuse delivery of an order for any reason, the package will be returned to us by the carrier. Once the return is received in original condition, we will issue a refund minus the original shipping fees (if non-refundable), return shipping costs charged by the carrier, and any customs, brokerage, or handling fees incurred.
If the product is damaged or unsellable upon return, additional deductions may apply.
No Refunds for Abandoned or Destroyed Shipments If you refuse to pay import duties and the shipment is abandoned or destroyed by the carrier or customs, no refund will be issued.
Viewing Orders
To view or check on the status of your previous orders using an account you created during checkout you can sign into the My Account page by clicking the link in the upper righthand corner. If you did not create an account and used the guest checkout, order status can be retrieved by emailing your order number to [email protected] or calling our toll free number at 1.866.228.6173 (Monday – Friday, 8am-5pm). When calling for quickest service please have your order number available when calling.Updating Account Information
Account information can be updated using the My Account link on the upper right-hand side of the site. Keep in mind that changes to your details will only effect new orders. If you made a mistake in the ordering process please call us toll free at 1.866.228.6173 (Monday – Friday, 8am-5pm) with your order number as soon as possible to ensure we are able to capture the package before it ships.Terms of Use
UNIDEM Sales Inc. does everything in our power to ensure that the information contained within this Web site is an accurate representation of our company, products and our policies. The information contained here is provided as a shopping and/or an information source and we are not responsible for its use or misuse.
UNIDEM Sales Inc. may link to other web sites from www.rubycosmetics.ca. We do not guarantee the accuracy of these web sites.
The content displayed is for informational purposes only and we shall not be held liable for any errors in the content or any action taken in reliance thereon.
By accessing www.rubycosmetics.ca, the visitor agrees not to redistribute/reproduce graphics, trademarks & information found therein without express written permission from UNIDEM Sales Inc. and/or its authorized manufacturers/suppliers.
